HelpDesk
HelpDesk Tutorial
Helpdesk by Text (Text App) is an AI-first customer support platform that combines live chat, ticketing, and autonomous AI agents. It lets businesses automate routine support, escalate when needed, and maintain contextual conversations across channels. The AI is trained on your business’s knowledge to deliver informed replies, reducing agent load and improving response speed.
Make Money With This đź’°
Use it to offer outsourced customer support services to small businesses.
Automate initial responses for your own product’s support, reducing staffing cost and boosting margins.
Upsell premium support packages (faster replies, human follow-up) using base AI support layer.
Embed it in your SaaS or website product to provide 24/7 support — selling a better user experience.
Use Cases
E-commerce sites handling order queries, returns, shipping issues
SaaS platforms offering AI-driven chat support to users
Agencies that manage support for multiple small businesses
Internal teams triaging common helpdesk tickets before human escalation
Key Features
AI-generated answers & resolutions based on your data sets
Live chat + ticketing system integrated into one dashboard
Routing, escalation, rules, and automation
Multi-channel support (chat, email, web)
Behavior-based triggers & campaign messaging
Monitoring, analytics, queue management
Getting Started
Step 1: Visit Text App / Text’s sign-up or trial page
Step 2: Create an account and set up your business profile
Step 3: Connect knowledge sources (FAQs, support docs, past tickets)
Step 4: Configure chat widget and routing rules
Step 5: Test queries and see how AI handles simple cases before turning it live
Tool Snapshot: Pros & Cautions
Best if: you want to automate first-level support and scale without hiring lots of human agents
Not ideal if: you need extremely custom workflows or full AI control over complex issues
Example Prompt
Type: “I want to return my order, what is the process?”
What you’ll see: The AI agent responds with your company’s return policy and steps, including a link or code to start the return.
Pricing Snapshot
There is a 14-day free trial for the platform.
Base pricing starts around $25 per month for basic support coverage.
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