LiveChat

LiveChat Tutorial

LiveChat is a real-time customer messaging platform for websites. It allows businesses to chat live with visitors, send proactive messages, manage chat routing, and integrate with CRMs and support tools. It’s built for sales, support, and engagement—not just customer service, but also boosting conversion.

Make Money With This 💰

• Use live chat to convert website visitors into customers by answering objections in real time

• Offer chat support as a premium feature for clients (e.g. integrate live chat into client sites)

• Provide customer onboarding via live chat (upselling or cross-selling during onboarding)

• Use chat to collect leads and push them into higher-value funnels or email campaigns

Use Cases

• E-commerce sites reducing cart abandonment by supporting shoppers in real time

• SaaS landing pages where potential customers can ask product questions instantly

• Service businesses providing quick quotes, scheduling, or pre-sales support

• Agencies offering live chat management as a service

Key Features

• Real-time chat with visitors

• Proactive chat invitations

• Chat routing and agent assignment

• Canned responses and message templates

• Integration with CRM, help desk, and analytics tools

• Chat history, visitor tracking, and reporting

• Mobile apps to respond on the go

Getting Started

Step 1: Go to LiveChat’s website and sign up (you’ll likely get a free trial)

Step 2: Add the chat widget code to your website

Step 3: Configure teams, routing rules, and canned replies

Step 4: Start handling chats or set proactive invites

Step 5: Upgrade plan when you need more features or agents

Tool Snapshot: Pros & Cautions

Best if: you want to boost conversions and provide live engagement ****on your site

Not ideal if: your traffic is very low or you don’t have staff to respond in real time

Example Prompt

Type: “I’m just browsing – can you compare plan A vs plan B for me?”

What you’ll see: Agent or chat widget responds live, helps differentiate features, and nudges the visitor to convert

Pricing Snapshot

• LiveChat offers a 14-day free trial for new users

• Their pricing starts at approximately $20 per agent/month (billed annually) for basic plans

• Higher plans (Team, Business, Enterprise) unlock features like unlimited chat history, advanced reporting, SMS integration, and custom support

💬 Build with ChatSimple — Create no-code chatbots for websites and customer support

🧠 Launch on Chatbase — Train chatbots on your own data for instant Q&A

🧩 Explore CustomGPT — Customise GPT-powered chatbots for your business needs

🎙️ Try Otio AI — Transcribe and summarise meetings with AI-powered notes

✍️ Boost with DeftGPT — Lightweight AI assistant for quick answers and automation